Frequently Asked Questions

About CenterWatch

What is CenterWatch?

CenterWatch is a leading source of news, directories, proprietary market research, and analysis for clinical research professionals and patients. For more information about our company and our products, please visit the About CenterWatch section of our web site.

Can I link my web site to

Yes. To have a link placed on you must submit your company’s information to We will review your link request and send a notification email once your site has been approved. You can post a link to on your web site at no cost.

Can I use content from CenterWatch on my site?

If you would like to post CenterWatch content on your web site, please contact Sales at or 617-948-5100 for more information about Content Licensing.

Do you offer general statistical information about clinical research?

Yes. General information about clinical research is available on our Overview of Clinical Trials page. Detailed statistics about the industry can be found in our Clinical Trials Data Library, available for purchase as a complete set or by chapter in our store. Please contact our Market Analytics Services department for custom statistical information.

How can I advertise in CenterWatch publications and on

For details about all advertising opportunities, please visit the Advertising section of our web site. There you will find our media guide, which includes specifics such as pricing and ad specifications. To purchase advertising or to receive more information, please email

Does CenterWatch post jobs for clinical research professionals?

Yes. CenterWatch offers complete career services and resources for both job seekers and employers in the JobWatch section of our web site. For more information about posting jobs, please email

About Clinical Trial Participation and Medical Information

Can CenterWatch help me diagnose a medical condition or answer a medical question for me?

Unfortunately, no. CenterWatch does not have medical personnel on staff and therefore cannot offer medical advice or diagnose conditions. However, organizations which may be able to assist you are listed in the Patient Resources section of our web site

How do I find clinical trials to participate in?

You can search the clinical trials listed on our web site. They are listed by medical condition, therapeutic area, and location. You can also sign up for our free Patient Notification Service, which will email you information on trials as soon as they are posted.

Do you conduct clinical trials at CenterWatch?

No. CenterWatch reports on the clinical trials industry and posts clinical trials on our web site; however we do not conduct clinical trials. For more information about our company, please read the About CenterWatch section of our web site.

Can CenterWatch notify me when new trials are available that I am interested in?

Yes. If you sign up for our free Patient Notification Service you will automatically receive emails as soon as a clinical trial is posted that matches the medical and geographic area you specify.

About CenterWatch Subscription Publications

How can I subscribe to one of your publications?

You can subscribe online at our store, via email at, or by calling (866) 219-3440.

Do you offer group or corporate subscriptions?

Yes. Both group and corporate subscriptions are available for all CenterWatch publications. For more information and pricing, please email or call (866) 219-3440.

Do you offer electronic versions of your publications?

Yes. The CenterWatch Monthly, the CWWeekly, and Research Practitioner are all available on our digital platform. To place a new order in this format via our online store, simply indicate your choice at the top of the page of the publication you are purchasing. If you would like to change your existing subscription from print to digital, please email

How quickly will I receive my order?

If the shipping destination for your order is within the continental U.S., it should arrive within 10 business days, however some orders may take longer including shipments to destinations outside the continental U.S. Express shipping may be available for an additional fee. To obtain rates for international or express shipping, please call (866) 219-3440 or email To check on the status of your order, please email

How do I receive my order faster than 10 business days?

If you would like to have your order shipped to you in less than 10 business days; please call (866) 219-3440 or email Shipping fees will be applied, Do not place your order prior to calling.

What is your return policy?

Subscriptions to CWWeekly and The CenterWatch Monthly cancelled within 30 days of purchase date will receive a full refund. Subscriptions cancelled after 30 days of purchase date will receive a pro-rated refund for all issues not yet mailed.

Subscriptions to Research Practitioner cancelled within 60 days of purchase date will receive a full refund. Subscriptions cancelled after 60 days of purchase date will receive a pro-rated refund for all issues not yet mailed.

Print copies of our books, pamphlets, and SOPs returned within 20 days of purchase date, in their original condition (shrink-wrapped products, such as CDs, must be sealed and unopened) will receive a refund of the purchase price to the original form of payment. Books, pamphlets and SOPs returned after 20 days of purchase date or in less than original condition will not receive refunds.

Electronic or digital versions of our single copy publications, books or SOPs, cannot be returned for a refund after the files have been emailed unless they are found to be corrupt.

I didn't receive an issue of my subscription - what should I do?

Please email If you did not receive an issue of Research Practitioner, please note that it is a bi-monthly publication and ships every other month. If you did not receive an issue of CWWeekly, please note that it is not published the last two weeks of the calendar year.

How can I renew my subscription?

If you received a renewal notice in the mail, please return the completed form with check in the enclosed envelope. If you prefer to renew online, visit the Renewals section of our Store or please call (866) 219-3440.

Do you offer discounts to current subscribers?

Yes. In addition to quantity discounts that are available for most of our publications, subscribers to The CenterWatch Monthly who also sign up for a Research Center Profile enjoy free set-up of this online resource—a $275 value. Throughout the year, other special offers may be available. Watch your email for details.

*Do we still send marketing promotions via standard mail?

Which CenterWatch products offer ANCC contact hours and CME hours?

Research Practitioner and Protecting Study Volunteers in Research offer continuing education credit. Both can be ordered online in our store.

  • Research Practitioner is a bi-monthly publication that offers up to 18 ANCC contact hours each year. Each issue contains a test that can be taken online.
  • Protecting Study Volunteers in Research is a paperback manual through which readers can apply for 6.75 CME hours. The book includes an exam that must be submitted by mail.

How do I complete the Research Practitioner post-test and receive my certification for ANCC contact hours?

To receive contact hours, participants must register, view the content, complete the evaluation, and successfully complete the post-test with a minimum score of 70%. Certificates will be available electronically after successful completion of the activity.

Note: If you are completing a test from an issue older than one year, these tests have expired.

For instructions and information to complete the post-test and evaluation, please visit the Tufts Online Continuing Education Tracker. To go directly to the registration page, please visit You will need your subscriber/account number.

I do not know my subscriber/account number to register online for the Research Practitioner post-test to receive ANCC contact hours.

Please email or call (866) 219-3440 and we will be glad to assist you.

Where can I find a specific article from a past issue of The CenterWatch Monthly?

Past issues of The CenterWatch Monthly are available for purchase in our store. If you are unable to locate a specific article, please email for assistance.

About Payment and Billing

What forms of payment do you accept?

We accept payment via credit card, check, or wire transfer. To pay by credit card, please call (866) 219-3440. To pay by wire transfer, please email to obtain our bank information.

How can I obtain a copy of my invoice?

Please email to request a copy.

How can I change my company's billing or shipping address?

For Profile Pages and the Clinical Trials Listing Service™, please email address changes to For all other address changes, please email and indicate which orders or subscriptions should reflect your changes.

How can I obtain a copy of CenterWatch's W-9?

Please email to request a copy.

About Editorial Content

Can CenterWatch help me spread news about my company?

Yes. Send news about your clinical trials company to our editorial team at and they will determine if it’s appropriate for any of our publications.

Can CenterWatch profile my company's executive in CWWeekly?

Yes. If your company's executive has not already been profiled in CWWeekly, please send your request to our editorial team at for evaluation. Due to the high volume of requests, we may not be able to respond. However, if we determine that your company will be profiled in an upcoming issue, an editor will contact you to set up an interview. Please also consider posting a Research Center Profile or Industry Provider Profile Page on our web site.